Based in Sydney, we operate an online store where we keep popular items in stock. Products with a small minimum order quantity (MOQ) listed on our website are shipped directly from overseas, requiring a delivery window of approximately 4-7 weeks. However, feel free to place your order online if you are comfortable with this timeline. For items we have in stock locally, we offer fast delivery within 1-2 days from Sydney.

We offer a comprehensive range of gift accessories and supplies tailored for hamper and floral businesses across Australia. Our expanding selection is designed to meet the diverse needs of our customers and includes gift wrapping materials, decorative accessories, ribbons, gift cards, and more. If there’s something specific you’re looking for that’s not listed, please don’t hesitate to reach out—we’re happy to help source it for you!

We offer a wide range of promotional items to help elevate your brand. Our website is filled with creative ideas, and if you have a specific product in mind that you don’t see listed, we’re here to help! Simply send us an inquiry, and we’ll source it for you at a highly competitive price. With extensive experience working with businesses of all sizes, we provide quality products such as silicone wristbands, jelly watches, trucker hats, soap holders, tin boxes, sweatbands, hand fans, and more—all priced to include design services. We welcome price comparisons and are confident in our value and service advantage.

We also have wedding or exhibition supplies for hire. Please do contact us before order in this section.

To simplify your shopping experience, we’ve curated specific product selections in this section based on current market trends. If you don’t find what you need here, you’re welcome to browse our full product list individually or download our bulk order catalog spreadsheet. Simply select the items you’re interested in and email us directly with your choices.

We have minimum order requirements that vary by item, with details clearly marked on each product page. We also offer free shipping on all orders over $299 and guarantee the lowest prices.

No, you don’t need an account to shop with us online—you can place an order as a guest. However, by registering on our website, you’ll become a member and enjoy exclusive benefits. Registered members receive email notifications for special promotions and price drops, and they can easily track orders directly through their account.

We will happily accept the following as payment methods<br>Credit Card( VISA,Mastercard)<br>----Our technician is still working on credit card payment online but it is still achievable, please contact us to manually do the payment.<br>Bank transfer<br>Wechat<br>Alipay<br>Paypal<br>Moneygram<br>Western union<br>T/T

Price online is still negotiable, which doesn’t mean that we are not professional. We want to be more personalized and many factors can actually affect the price. It’s not a smart and flexible way to mark every product with fixed price online for a wholesale business. It conveniences customers with easy shopping. So please feel free to contact us on product price if you have any confusion.You may have noticed that we have different price ranges based on quantity. We are wholesale business and try to give the best price for our customers when the quantity is big. However, cost on every procedure will be more for lower quantity. That’s why we have price range.

We do have a E-catalog to make your shopping easier. Catalog is in Excel spreadsheet. In catalog you are able to see the product details and you can fill in the quantity and your logo details. We will response to your inquires soonest.

We offer several reliable shipping options to meet your needs, including DHL, FedEx, Australia Post (AUSPOST), and AU Express.DHL & FedEx: These express services provide fast, secure, and fully trackable delivery worldwide, ideal for time-sensitive orders.Australia Post (AUSPOST): Perfect for local deliveries within Australia, AUSPOST offers reliable standard and express options.AU Express: For a cost-effective solution with a reasonable delivery timeframe, AU Express serves both domestic and select international locations.All options come with tracking information, ensuring your package is traceable from dispatch to arrival.

For local deliveries within Australia, we offer shipping via Australia Post with an estimated delivery time of 1-5 days. For early-bird orders, we provide a 4-7 week delivery option. For urgent orders featuring items listed on our website with minimum order quantities (MOQ) and lightweight products, we offer express shipping through companies such as FedEx, DHL, and UPS.

Yes we deliver to PO boxes with Auspost.

Once you create an account with us and after placing order, you will be able to see the tracking details by simply click “Track Here”

We try to avoid something like this. However, if it does happen unfortunately, please feel free to get in touch with us to tackle the issue. As part of company policy, we will investigate your order with our operations manager and strive to resolve the issue as fast and efficiently as possible.

Yes, we can export internationally and we welcome all inquires. However, our business is based in Australia. There will be slightly different in price for orders from other countries. For details, please feel kind to write to us, we can send you quotation sheet accordingly.

At Promotion&gifts, we stand behind the quality of our products and services because we believe in creating a shopping experience you can truly enjoy. We understand that purchasing items online may sometimes feel uncertain, as images may appear more refined and vibrant than the product itself. To bridge this gap, we want to ensure that you feel fully supported, especially when it comes to returns and exchanges.

If for any reason you are not entirely satisfied with the quality of your purchase, rest assured that we are here to help. We work diligently to make sure that each item meets our high standards of craftsmanship, durability, and design. However, if you feel that an item you’ve received does not meet these standards, we encourage you to reach out to us within seven days of receiving your order. Our dedicated team will promptly address any concerns and guide you through our hassle-free return process.

Our return policy is designed with your convenience in mind. We believe that your shopping experience should be as straightforward and enjoyable as possible, so if you are not completely happy with your purchase, you may return it to us within seven days of receiving the item, no questions asked. This means you can shop confidently, knowing that if a product does not meet your expectations, you have the option to return it quickly and easily.Here’s how our 7-day return process works:Contact Us: Within seven days of receiving your item, please get in touch with our customer support team. You can reach us by email or phone, and we will assist you with the necessary steps for returning your item.Packaging: To qualify for a return, the product should be in its original condition, with any tags or packaging still intact. This ensures that we can process the return smoothly and that the item can be returned to our inventory without issue.Refund or Exchange: Once we receive the returned item and verify its condition, you can choose between a full refund or an exchange for a different product.Please note that for items to qualify for a return, they must be in an unused condition and in their original packaging. If any items arrive damaged or defective, please notify us immediately so that we can make the appropriate arrangements.

To ensure your confidence before committing to larger purchases, we offer the option of sample requests. If you’re planning to place a bulk order, we strongly recommend requesting a sample first. This allows you to personally verify the product’s quality, design, and color so that there are no surprises. Once you approve the sample, we commit to maintaining the same quality for all bulk order items, ensuring consistency across your entire purchase.Change of Mind?

We also understand that sometimes you may simply change your mind about a product. If this happens, please reach out to us as soon as possible. While change-of-mind returns may have some limitations, we strive to work with you to find a solution. In these cases, we will do our best to accommodate your needs and help you find a product that better fits your preferences.

We appreciate your trust in us, and we value the opportunity to serve you. Our goal is to make your experience with Promotion&gifts enjoyable, reliable, and worry-free. We look forward to helping you find products you love while ensuring that any returns or exchanges are managed with care and attention.